Admin Operations:
Custom Healthcare Solutions

Crest Infotech specializes in automating the "digital front door" of healthcare. For this project, our administrative AI and automation suites focused on eliminating scheduling friction, optimizing staff workflows, and securing revenue cycles. By leveraging our expertise in custom PHP/Laravel integrations, we helped the provider transition from manual documentation to intelligent, automated operations.

The Unified Appointment Ecosystem

A core component of our delivery was a comprehensive scheduling system that connects patients and clinics in real-time. This system was designed to reduce 'no-shows' and maximize clinical output by handling the heavy lifting of logistics autonomously.

• Real-Time Availability: Dynamic synchronization between doctor calendars and patient-facing apps.
• Automated Triage: Using basic AI to categorize patient needs before they arrive.
• Digital Prescriptions: Seamlessly integrating diagnosis data with pharmacy workflows to reduce manual transcription errors.

Beyond appointments, the custom platform extended into the management of the healthcare workforce and diagnostic facility logistics.

Also features Electronic Health Management for centralizing medical records digitally.

A critical part of the deployed solution was the friction-less integration of payment gateways and the enforcement of strict data security protocols.

• Automated Billing: Generating sales reports and account details automatically from patient service records.
• Pre-paid Appointments: Facilitating upfront payments to stabilize hospital cash flow.
• HIPAA & PCI Compliance: Implementing AES-256 encryption and MFA to protect sensitive data.